FAQs

I have logged in and cannot find where my elearning program is located, where do I find my elearning material?

Your elearning package, either for your Adult Advanced Life Support subscription, or your Paediatric Advanced Life Support subscription, or your Combined subscription will be displayed on “My Package” page.  Click on the “My Package” tab on the top toolbar and you will be directed to your elearning program.

 

Why won’t the pdf or video files load for me?

There are a number of reasons why the pdf or video files may not load, please try the following suggestions:

  • Refresh the page
  • Try an alternate browser, many subscribers have found Firefox to work when other browsers do not.
  • Restart your computer.

If you are still having difficulties after attempting to resolve the problem give our Administration Staff a call.

 

When I have completed my learning, how do I have my competency assessment completed and undertake my exam?

After you have worked through the learning material in each of the online modules and are ready to have your Advanced Life Support skills and knowledge assessed, you can register with us to achieve your ALS credentialing and gain your Advanced Life Support Certification.

Access your elearning program by clicking on “My Package”.  Once you are in your elearning program, click on the “Credentialing” tab in the navigation buttons on the left hand side.  The "Credentialing" page displays dates and times for you to have your competency assessment undertaken and sit your exam. 

After you have selected a suitable date and time for your ALS credentialing to be undertaken, please phone our friendly Office Administration Staff to book in for your ALS Credentialing or email mail@hcts.com.au.

 

When I do receive my Advanced Life Support Certificate?

Upon successful completion of your ALS Competency assessment and passing a theoretical examination, you will have achieved your ALS credentialing and you will be awarded your Advanced Life Support Certificate at the conclusion of your assessment session.

 

How often do I need to complete my Advanced Life Support training and how long is my certification valid for?

You will now be required to continually review latest literature in resuscitation and continually practice the competencies you have achieved in order to maintain your skill level.  Most studies reveal that CPR skills deteriorate within six months after initial training.  It is advised by the Australian Resuscitation Council that you should undergo a recertification of your status at least annually.  Therefore we recommend refresher training is to be undertaken at least every twelve (12) months from your current certification date. 

There is emerging evidence that frequent manikin-based refresher training in the form of in-situ training may save cost, reduce the total time for retraining, and is preferred by the learners.  Following the completion of some ALS courses the organisations’ state the certificate is valid for a period of up to4 years, however this validity is dependent on the holder undertaking regular updates on resuscitation.  If you are required to respond to a cardiac arrest situation then you need to maintain your competence in the knowledge and skills necessary to perform effectively.  Cardiac arrests are infrequent events and we need a process in place to maintain up-to-date best practice in this area.  Each of us has a duty of care to respond appropriately should a patient deteriorate.  The optimal time for retraining however has not been determined.  ANZCOR Guideline 11.6, 2016; Monsieurs et al, 2015, p 5 & 57

 

I have forgotten my password, what can I do?

When you go to log in and cannot remember your password, clink on the “Forgotten Password” link in the log in section, enter the e-mail address associated with your account and click submit.  Your password will be emailed to you.

 

How do I change my password?

Once you log into elearning you will land on your “My Account” page, from here you can change your password by clicking on the “Change your password” link.  You can change your password at any time in this section.  Your password can be anything you want it to be but it must contain one uppercase, lowercase and numeric characters.  Your password also must be at least 6 characters in length.

 

How do I update my personal details?

Once you log into elearning you will land on your “My Account” page, from here you can edit your account information and update your personal details by clicking on the “Edit your account information” link.   Please remember to save your changes.

 

I cannot find my payment receipt, can I download a copy of my receipt?

Once you log in you will arrive on your “My Account” page, from here you can view your order history by clicking on the “View your order history” link.  This section will display your previous orders. You can also view your transactions by clicking on the “Your transactions” link.  This section will display your previous transactions.

 

Where can I access “My Account” section once I am working through my elearning package material?

Your account information section can be accessed from any page by clicking on the “My Account” link in the bottom toolbar.

 

If you are having any other difficulties using our elearning site please contact us by sending an email to mail@hcts.com.au or phone our friendly Administration staff.